Nearly half of business owners in the retail, hospitality and catering would choose to recruit an older worker than a younger candidate with exactly the same skills and experience, according to new research.
In a national survey, more than a third of 1,000 SME business owners (36%) said that they would sooner recruit a 55-year-old than a 24-year-old, with 41% of business owners in the retail, hospitality and catering sector saying the same. Less than a fifth (19%) of retail, catering and hospitality business owners preferred a 24-year-old with the same CV. With the sector working hard to encourage hospitality as a career for young people, these statistics need to change.
One of the issues raised by business leaders about so-called ‘snowflake’ and ‘Millennial’ employees included ‘lower productivity’ and ‘higher absence rates’, instead preferring ‘loyal’ older employees, according to data gathered by Benenden Health.
The study, which also surveyed 1,000 employees, found that nationally more than half (56%) of Generation Z employees (aged 16-23) felt they have been overlooked for roles due to their age compared to 47% of Millennials (aged 24-38), 29% of Generation X (aged 39-54) and a third (34%) of Baby Boomers (aged 55-72). More than a third (41%) of employees surveyed in the retail, hospitality and catering sector felt they had been overlooked for a job due to their age.